Refund policy

Returns
The garment(s) returned must be unworn, in original condition with all swing tags and labels still attached and absolutely no imperfections.

The garment(s) must be returned within the allocated two week period, and customers must inform the studio via the returns form or email prior to sending. 

Once the return form has been received, you will receive an email which contains a shipping label and instructions to return the parcel to our studio. This will be at the cost of the customer to return the garment(s), and will be deducted from the refund/credit. 

If you do not use our returns form, all parcels sent back to the studio must be tracked, with the tracking number provided to our customer service team.

Please note the Montserrat team does not take responsibility for orders lost in the post or orders that have not been labeled with your order details. 

If you’ve ordered an incorrect size please contact info@clubmontserrat.com to see if there are sizes available to exchange.

We suggest referring to the Size & fit dropdown on the product page or contacting Montserrat to organise further assistance with sizing.

When trying on your t’shirt, please avoid wearing makeup, jewellery, or fake tan to prevent any imperfections that may make the item ineligible for return.